Cooks are available for all the three meals in a day

• Breakfast
• Lunch
• Dinner
• Combination timings (e.g. Breakfast and Lunch cooking together)
  For a complete list of service options, please visit our pricing page.

Cooks are provided for both North-Indian & South-Indian preferences
(We also provide Cooks with specific regional flavours depending on your request and based on availability with us. Please choose the appropriate value in the service options and we will try to fulfill the request)

Terms & Conditions governing our service is signed in a Contract, which currently will be for a duration of six months from your date of registration. For any changes to clauses, duration or wording to our Terms and Conditions, we will take your explicit consent. Without your explicit permission, the old Contract document will be applicable.

• Cook visits your home well in time so that meals are ready when you want.
• Raw materials and equipment for cooking are expected to be available and in working order at your kitchen.
  We appreciate if you can inform us in advance if any kind of adjustment needs to be done due to non-availability of raw materials or non-functioning equipment.
• Our Cook will carry a MealStation ID and will dress in clean clothes.
• Our Cook will adopt hygienic methods of cooking with all safety measures taken into account.

• if you want to cancel/modify the service.
• if you want to report issues related to delay or hygiene of the Cook.
• for any temporary changes to service, for example changing the time of cooking for a few days.
• for any special requirement which MealStation can fulfill.

• Cook will not provide any service outside cooking (e.g. purchasing, domestic help, general support)
• Cook will not stay over at your places even if providing service three times a day
• Note: Even though our Cooks serve you at your designated times, preparing food items that you request, they will continue to remain MealStation Employees. You will be dealing only with MealStation for all issues related our employees. If such a situation arises that our employees do not conduct themselves properly, we strongly insist that you do not take disciplinary actions in your hands which might compromise your safety and security.

• The Cook is external to your family and will have access to your home and visibility to your daily activities, general conversations, status and social circle. There might be events/behaviours/actions of the Cook which might cause suspicion, doubt, discomfort or concern. Please ensure to call us with no delay if any such incident is noted.
• It is natural for oneself to micro-manage, doubt, be selective about the service or the ways of the Cook. In such cases, we advise you to communicate your interest or concerns to MealStation and not let the Cook directly know about the dislike.This is to avoid any unpleasant argument or longer impact on your relationship with the Cook.
• We provide Cooks who are skilled in their work. They will happily serve you, but they are not servants. We treat our employees with respect and we expect the same from you.

• Our Cooks have several years of work experience serving in homes of professionals and families. They are aware of best practices related to cooking and will prepare what food you expect them to serve & there does exist certain amount of dislike in them when they are micro-managed. It will be best if you simply tell them what you wish to be served and relax. They will do the rest.

• The way our service works, what we charge you and what we pay our employees will always be different. We make no attempt to hide this from our employees and usually they will be aware of the differences, but extensive discussion with them about our pricing structure leads to low morale, less focus on work and HR-related issues among our employees. We request you to avoid discussing details of your payments. Maintaining a professional relationship with our employees will ensure service standards.

• You might encounter instances when our employees attempt to sway you by asking you to deal with them directly. Not only is this in breach of our agreement, but also is a very dangerous thing for you. You will no longer be protected by MealStation's obligation towards you and you are potentially exposing yourself to a greater risk to save a little money. We strongly insist that you bring such incidents to our notice at the earliest. We intend to strongly discipline our employees who compromise Customer safety and are not loyal to us (they will not be loyal to you either!)